Terms of Service

IVA Platform Terms of Service

Effective Date: January 3, 2025

  1. General Provisions
    1. These Terms of Service ('Terms') outline the rules and guidelines for using the IVA platform and its associated website (hereinafter referred to as 'Platform'). By accessing or using the Platform, you agree to be bound by these Terms. If updated, the latest version will be published at https://iva.mn/terms, and the updated Terms of Service will not constitute a renewal of your previous agreement with Chimege Systems LLC.
  2. Platform Content
    1. All content on the IVA Platform is protected under international and national intellectual property laws.
    2. Copying, distributing, or reproducing any part of the Platform without prior written permission from Chimege Systems LLC is strictly prohibited.
  3. Terms of Use User Accounts
    1. To use the Platform, users must create an account and are responsible for maintaining the confidentiality of their credentials.
    2. Users are fully accountable for all activities that occur under their accounts, including loss or misuse of login information.
  4. Service Access and Use
    1. The Platform provides services including but not limited to:
      1. Integration with communication channels (e.g., website, social media, email).
      2. Store text and audio data on interactions between customers and virtual employees, service employees.
      3. Sentiment analysis, grammar correction, and keyword extraction.
    2. Data analytics and reporting.
  5. Service Availability
    1. The Platform aims to operate 24/7 but may require temporary downtime for maintenance or due to unforeseen circumstances. Users will be notified of planned interruptions in advance.
  6. Content Ownership and Responsibility
    1. All user-provided content (e.g., knowledge base and user’s infomation) remains the property of the user. Users are responsible for ensuring the legality and appropriateness of the content they upload.
    2. All user-provided content (e.g., knowledge base and user’s infomation) remains the property of the user. Users are responsible for ensuring the legality and appropriateness of the content they upload.
  7. Prohibited Actions
    1. Users may not:
      1. Upload content containing unauthorized personal information.
      2. Submit files intended for illegal activities or containing offensive material.
    2. Violations of these Terms may result in restricted access or account suspension.
  8. Privacy Policy
    1. Personal Information:
      1. User information (e.g., name, email) is collected for service provision and communication.
    2. Content Privacy:
      1. User-uploaded files are processed on secure servers and remain confidential.
    3. Cookies:
      1. The Platform uses cookies to enhance user experience and secure access.
    4. For more details, see our Privacy Policy.
  9. Fees and Payments
    1. The Platform operates on a postpaid basis. Pricing is published on the website and includes VAT.
    2. Payments should be made to the designated Chimege Systems LLC account:
      1. Bank Name: Trade and Development Bank
      2. Account Number: 499 291 865
    3. Upon expiration of a service period, users may renew access by paying the corresponding fee.
    4. Refunds are not provided for processing outcomes or unused services.
Changes and Updates

Chimege Systems reserves the right to modify these Terms. Users will be notified of significant updates via email or on the Platform. Continued use of the service signifies acceptance of the revised Terms.

For inquiries or assistance, please contact us at:

info@chimege.com