IVA Platform Privacy Policy

The IVA Platform prioritizes user data security, privacy protection, and transparent processing of information. This privacy policy provides clear guidelines on how the collected data is handled when using the IVA Platform, with the aim of safeguarding user rights.

Effective Date: January 3, 2025

  1. Who are we?
    1. This website is operated by Chimege Systems” LLC and provides maintenance services for all Chimege Systems products.
    2. This website maintains a policy that prioritizes your privacy. This policy describes how www.chimege.com handles user information. By visiting our website, you agree to our privacy policy.
  2. Collected Data

      3. The IVA Platform may process the following types of information:

    1. Customer Data: Name, contact details, user questions, and requests.
    2. Communication Data: Content of requests in written or spoken form, communication tone, and resolution process.
    3. System Data: User interactions with the platform, used channels, log files, etc.
  3. Data Usage

      4. The collected data is used for the following purposes:

    1. Providing high-quality, quick responses to users.
    2. Improving user satisfaction through analysis.
    3. Enhancing system performance and service optimization.
    4. Developing new features and services that align with market trends.
  4. Data Protection
    1. The IVA Platform ensures data security through:
      1. Encryption: Advanced encryption methods during data transmission and storage.
      2. Access Control: Preventing unauthorized access.
      3. Data Retention: User data is kept only for the necessary duration.
  5. Data Sharing
    1. The IVA Platform does not share user data with third parties without consent, except in the following cases:
      1. Legal requirements.
      2. With the user's consent.
      3. To ensure platform security.
  6. User Rights
    1. IVA Platform users have the right to:
      1. Manage, update, and delete their data.
      2. Receive information about data processing and usage.
      3. Submit suggestions and requests regarding the privacy policy.
    Policy Changes

    The IVA Platform reserves the right to update the privacy policy. Users will be notified in advance of any changes.


    The IVA Platform aims to provide a secure environment and ensure the highest level of confidentiality for customer data.